FAQ | OOMAE – Sustainable Family Fashion

Frequently Asked Questions

📦 Orders & Shipping

How long does my order take?
Our pieces are produced on demand, especially for you, to avoid waste. Production usually takes 2 to 5 business days, plus shipping time. In total, expect around 1 to 2 weeks.

Where do you ship to?
We ship to Portugal, Spain and the rest of Europe.

📏 Sizing

How do I know my size?
Each piece has a size guide on the product page. If you're unsure between two sizes, write to us — we're happy to help.

🔁 Exchanges & Returns

Can I exchange or return?
Yes. You have 14 days to request an exchange or return. As pieces are produced on demand, we ask that you check the size carefully before purchasing. Get in touch and we'll sort everything out.

🌿 Sustainability

Are the materials really sustainable?
Yes. We use organic cotton and produce on demand, which significantly reduces waste compared to fast fashion.

💌 Other questions?

Write to us at apoio@oomae.pt — we're always here to help. 💛